Resolution rate
Conversations completed without a person, and correctly.
Conversational AI
AI chatbots and voice agents customers don't mind talking to.
Answer common questions instantly on your website, WhatsApp and phone line, day and night, and pass anything delicate to your team with the full conversation attached.
One assistant
Website chat
WhatsApp
Phone and voice
Your team
Channels
Meet customers where they already message you.
Each channel has its own rules, costs and customer expectations. We build the assistant once and adapt the experience to each one.
| Channel | Best for | Worth knowing |
|---|---|---|
| Website AI chatbot | Pre-sales questions, order status, booking and lead capture | Fully under your control; works alongside your contact forms |
| WhatsApp chatbot | Customers who prefer messaging, updates and reminders | Uses the WhatsApp Business Platform; templates and messaging fees apply |
| AI voice agent | Phone enquiries, appointment booking, out-of-hours calls | Needs careful design for accents, noise and interruptions |
| Instagram, Messenger and Telegram | Brands whose customers start conversations on social | Each platform has its own message rules and limits |
Platform names are trademarks of their owners and do not imply a partnership.
Conversation design
Decide what the bot handles before writing a word.
We sort your real customer messages into four lanes. That map decides what the assistant answers alone, what it collects for your team, and what goes straight to a person.
Answer instantly
Opening hours, delivery times, pricing, policies
Look up and reply
Order status, appointment slots, account balance
Collect and route
Quotes, returns, bulk orders: details captured first
Straight to a person
Complaints, cancellations, anything sensitive
AI voice agents and receptionists
Every call answered, even at 2 a.m.
An AI voice agent can greet callers, answer routine questions, book appointments and take messages, then transfer to a person when the caller asks or the topic needs one.
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1. Greets the caller
In your business's name and tone
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2. Understands the need
Booking, question, order or something else
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3. Acts
Books the slot or looks up the answer
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4. Confirms
Repeats details back, sends a text or WhatsApp
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5. Transfers if needed
Warm transfer or callback with a summary
Callers are told they are speaking with an AI assistant, and can ask for a person at any time.
AI for customer support
Customers never repeat themselves to a person.
The moment of handoff is where most chatbots fail. Ours pass a short summary, the customer's details and the full transcript into your help desk or CRM, so your agent picks up mid-conversation.
- Reason
- Customer requests a refund for a late delivery
- Customer
- Verified by phone number · 3 previous orders
- Order
- #4821 · delivered 2 days late
- Already tried
- Shared tracking link; customer still unhappy
- Sentiment
- Frustrated
- Suggested next step
- Offer delivery refund per policy 4.1
What we measure
Judged on resolved conversations, not message counts.
We agree targets for these measures before launch and report on them monthly, alongside conversations we reviewed by hand.
Handoff quality
Did the agent have everything needed to help?
Time to answer
How quickly customers get a useful reply.
Satisfaction
Ratings and comments after the conversation.
Questions
Conversational AI: questions support and sales leads ask
Yes. We recommend being clear that it is an AI assistant, and always offering a way to reach a person. Customers are more forgiving of a bot that is honest about what it is.
Modern language models handle many languages, including Hindi and mixed Hindi-English. Quality varies by language and channel, especially for voice, so we test with real conversations in each language before launch.
Running costs include WhatsApp Business Platform messaging fees, AI model usage per conversation and hosting. We estimate them from your expected volume before you commit.
Yes. Conversations, leads and handoffs can flow into tools such as HubSpot, Zoho, Freshdesk, Zendesk or your own system through their APIs.
We limit answers to approved content and live data, test against real questions before launch, review conversations regularly and route uncertain cases to people. Mistakes become test cases so they are not repeated.
Plan your assistant
Too many repetitive chats and calls? Let's design the assistant.
Tell us which channels customers use, the questions they ask most and the systems that hold the answers. We will map what AI should handle and what stays with your team.
- info@risecore.in
- WhatsApp +91 9839374777
- Phone
- +91 9839374777
- Address
- Chinhat, Gomti Nagar, Lucknow, India